At Mouthfull Walkers, we take pride in delivering fresh, hot, and delicious meals straight to your doorstep with speed and care. Please read our shipping and delivery policy to know how we operate:
1. Delivery Areas
We currently offer delivery services in selected areas across [mention city/localities, e.g., Guwahati and surrounding zones].
You can check service availability at your location during the checkout process.
2. Delivery Time
- Standard Delivery Time:
30 to 60 minutes from the time of order confirmation, depending on your location and order volume. - Peak Hours & Weather Conditions:
During peak hours, weekends, festivals, or bad weather, delivery may take slightly longer. We appreciate your patience during such times.
3. Modes of Delivery
- All orders are delivered by Mouthfull Walkers’ in-house delivery team or our trusted third-party logistics partners to ensure timely and safe delivery.
4. Delivery Charges
- Free Delivery: Available for orders above ₹[insert amount].
- Standard Delivery Fee: ₹[insert amount] for orders below the minimum value. Charges may vary based on distance or ongoing offers.
Delivery fee, if any, will be clearly mentioned at the time of checkout.
5. Self Pickup (If Available)
You can choose to pick up your order directly from our outlet by selecting the “Self Pickup” option at checkout.
Pickup Address: Bivar Road, near the exit gate of Ward’s Lake, Shillong, Meghalaya – 793001
6. No-Contact Delivery
For safety and convenience, we also offer no-contact delivery. Just mention it in the notes section while placing your order or inform our delivery personnel.
7. Undelivered Orders
If we’re unable to deliver due to reasons such as:
- Incorrect delivery address
- Customer unavailability
- No response at the door or on the phone
We will attempt to contact you. If unreachable, the order may be cancelled and no refund shall be applicable unless the error was from our side.
8. Order Tracking
Once your order is placed, you will receive real-time updates via SMS/WhatsApp. For live assistance, feel free to contact our support team.
9. Support & Contact
📞 Phone: +91-7085302142