At Faabit Stores, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with the product, we are here to help. Please read our refund policy carefully.
1. General
This Refund Policy applies to products purchased from Faabit Stores, operated by Faabit Designs Private Limited. Our registered office and manufacturing facilities are located in Guwahati, Assam. For any inquiries, you can reach us at admin@faabit.com.
2. Return and Refund Eligibility
To be eligible for a return and refund, the following conditions must be met:
– The product must be unused, unworn, and in the same condition that you received it.
– The product must be in its original packaging.
– The return request must be initiated within 7 days of receiving the product.
3. Non-Returnable Items
Certain items are not eligible for return, including:
– Perishable goods such as food, flowers, newspapers, or magazines.
– Personal care items such as cosmetics, skincare, and hygiene products.
– Gift cards and downloadable software products.
4. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Email us at admin@faabit.com within 7 days of receiving the product, providing your order number, the reason for the return, and any supporting photos or evidence if the product is damaged or defective.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the product back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning the product. Shipping costs are non-refundable.
5. Refund Process
Once we receive your returned product and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
– Original Payment Method: Refunds will be credited to your original payment method within a certain number of days, depending on your card issuer’s policies.
– Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
– Check Your Bank Account: Ensure there is no delay in processing.
– Contact Your Credit Card Company: It may take some time before your refund is officially posted.
– Contact Your Bank: There is often some processing time before a refund is posted.
– If you’ve done all of this and still have not received your refund, please contact us at admin@faabit.com.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at admin@faabit.com and follow the return process as described above.
8. Gifts
If the product was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received and approved, a gift certificate will be mailed to you.
9. Changes to This Policy
Faabit Designs Private Limited reserves the right to modify this refund policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
10. Contact Information
If you have any questions about our refund policy, please contact us at admin@faabit.com.
By shopping at https://faabit.com, you acknowledge that you have read, understood, and agree to this refund policy.